Membership, Delivery and Fulfillment Policy

Delivery Policy

Delivery Schedule

Depending on which membership you purchased, delivery will be made to your home, a designated host site, or available for pickup on-farm.

Deliveries are made every other week according to the delivery schedule established for your delivery area. Your delivery day depends on your location. Upon signup, you will receive an email confirming your delivery day and delivery details.

There is no additional fee for delivery for memberships that include delivery service. Below is calendar of deliveries for the next year plus.

Delivery Locations & Responsibilities

Members are responsible for providing accurate delivery information and ensuring that the farm has the correct delivery address or pickup location information.

For home deliveries, members are responsible for ensuring that deliveries can be safely received at the designated location.

For host site deliveries and on-farm pickups, members are responsible for collecting their orders during the designated pickup period.

Delivery Changes

We take pride in providing reliable, consistent delivery service and make every effort to maintain our established delivery schedule.

While we have successfully maintained our delivery schedule, there may be rare circumstances when adjustments are necessary due to conditions outside of our control, such as severe weather, unsafe travel conditions or other unforeseen events.

If a change to the delivery schedule is necessary, we will communicate with affected members as soon as reasonably possible and provide updated delivery information.

Fulfillment Policy

Product Availability

Our products are fresh, farm-grown products, and availability may vary due to weather, seasonal growing conditions, crop yields, pests, and other factors affecting farm production.

If a product becomes unavailable, we may substitute a comparable item of similar value or quality when appropriate.

Refunds for Errors, Missing Items, or Quality Issues

We are committed to providing members with fresh, high-quality farm products.

Refunds, credits, or replacements may be provided for:

  • Errors in orders.
  • Incorrect items received.
  • Missing items.
  • Products that arrive in poor condition.
  • Orders that are not delivered due to an error on our part.

If you experience an issue with your order, please notify the farm within 12 hours of delivery or pickup.

Please provide:

  • Your name and membership information;
  • A description of the issue; and
  • Photos when applicable.

If an issue is caused by the delivery service, please notify the farm within 12 hours and provide photos or other documentation when available. We will work with the delivery provider to resolve the issue and seek appropriate compensation or resolution.

Because our products are fresh and seasonal, we are unable to accept returns of delivered products.

Membership Policy

Membership Overview

An Edible Earth Farm CSA membership provides access to farm products and services according to the membership selected at the time of purchase. Depending on the membership purchased, products may be:
  • Delivered to your home;
  • Delivered to a designated host site; or
  • Available for pickup on-farm.
The specific benefits, products, delivery method, and membership term are described on the membership page at the time of purchase.

Membership Payments, Renewals & Cancellations

Membership fees are non-refundable. Memberships automatically renew according to the billing schedule selected at the time of purchase unless canceled. To cancel a membership, members must contact the farm before their next scheduled renewal date. Cancellation requests received after a renewal payment has been processed will take effect before the following renewal period. Each new membership requires account setup and coordination with our fulfillment and delivery partners. To avoid unnecessary setup costs and interruptions in service, memberships are intended to remain active until canceled. When requesting cancellation, members may choose one of the following options:
  • Immediate cancellation: The membership will be canceled and future deliveries or membership benefits will end at the time cancellation is processed.
  • Cancellation at the end of the current membership term: The membership will remain active through the end of the current paid period, and no future renewal charges will be made.
Cancellation stops future recurring charges but does not refund payments that have already been processed. If a membership remains active through the end of the current paid period, members will continue to receive the benefits included with that membership until the expiration date.

Membership Changes

If you need to update your delivery location, membership type, or other account information, please contact the farm. Changes may require advance notice to coordinate fulfillment and delivery schedules.

Contact Us

If you have questions about your membership, delivery, fulfillment, or an order issue, please contact the farm using the contact information provided on our website.